Exchange & Return

Your satisfaction is our priority. If you are not fully satisfied with your purchase, our exchange and return policy is designed to help.

1. Eligibility for Return & Exchange

We offer 7-day return or exchange on all non-sale items.

To be eligible:

  • Product must be unused

  • Unwashed

  • In original packaging

  • All tags must be intact

Note: Sale items are NOT eligible for return or exchange.

2. Non-Returnable Items

The following cannot be returned/exchanged:

  • Sale or discounted items

  • Used, washed, or damaged products

  • Items without original packaging or tags

  • Accessories (if applicable)

3. Reasons Accepted for Return/Exchange

You may request a return or exchange if:

  • You received the wrong item

  • The product is damaged/defective

  • The product does not match the description in size, color, or design

For damaged or wrong items, please provide pictures within 24 hours of receiving your order.

4. Process: How to Request a Return or Exchange

To start the process, contact us at:

📧 theroc.pk@gmail.com
📱 WhatsApp: +92 301 1888854

Please share:

  • Order number

  • Issue details

  • Clear photos (if product is faulty/damaged)

Our team will guide you step-by-step.

5. Return & Exchange Shipping Charges

  • If the mistake is from our side (wrong or defective item), we will cover return shipping.

  • If the customer wants to exchange/change their mind, the customer will bear the shipping charges.

6. Refund Policy

We currently do not offer cash refunds.
Instead, we provide:

✔ Product Exchange

OR

✔ Store Credit (valid for future purchases within 3 months)

7. Condition Checks

Once the returned item reaches us, it undergoes a quality check.
If approved, your exchange or store credit will be processed within 2–4 working days.

8. Order Cancellation

You may cancel your order before dispatch.
Once shipped, the return policy will apply.

9. Contact & Support

For help or questions, feel free to reach out anytime:

📧 theroc.pk@gmail.com
📱 WhatsApp: +92 301 1888854